About JED Express
JED Express Ltd. is an experienced transportation company located in the small community of South Mountain, Ontario, about 45 minutes south of Ottawa. With easy access to Highway 401, several international crossings, Toronto, Montreal, and Ottawa, it has developed a solid reputation of reliability and excellent customer service.
JED Express is regarded as an industry leader, and is well respected by colleagues for its approach to good management and progressive ideas.
The company was founded in 1993 by Edwin Duncan, who started with 2 trucks and humble headquarters. Today, it has evolved into a 45 truck and 325 trailer fleet with over 60 employees. In March 2016, JED Express was named one of Canada’s Best Managed Companies® for its efficiency, willingness to embracing technology, and commitment to customer service.
The JED team provides solid reasons for our customers to remain loyal. The main key is service. In today's marketplace, quality of service is the number one factor in repeat business.
Every measure is taken to ensure complete client satisfaction. Through effective communication and coordination with appropriate support team, we concentrate on a service portfolio specific to each customer’s needs and requests.
As a part of our commitment to total customer service, we maintain a high level of competitive and service knowledge including evolving technology trends to ensure the highest level of service. The creation of customer loyalty through excellence in customer service is the key to our success.
Technology and Equipment
To provide the top notch level of service our customers expect, JED Express believes it is essential to invest in the best equipment and technology available in the trucking industry.
All our tractors are Freightliner’s Cascadia models on a 3-year replacement schedule. All trucks are equipped with satellite tracking and communication to provide instant tracking of shipments.
Flexibility to Meet Your Needs
JED Express knows that every customer is unique. Our staff work with each client to provide flexible solutions to respond to the realities of a more demanding world market place. We use our 20+ years of experience to match ideas, technology, and quality people to maximize supply chain efficiency.